AnsweredAssumed Answered

Network disabled Poor connection Samsung Galaxy ACE II

Question asked by jpfergus on Oct 17, 2013
Latest reply on Oct 22, 2013 by kevinds

I have Shaw Wifi at home.


I was able to connect my Iphone3, an Apple laptop and a Acer Desktop to the network.  My IPhone went on the fritz [technical term for died] and I replaced it with a Samsung Galaxy ACE II.

I can continue to connect my Apple and Desktop to the Shaw at home connection.

When I try to connect my Samsung Galaxy to the Shaw Wifi I get


Obtaining IP address

Signal Strength





I then get a message "Network disabled. Poor connection"  It shows an exclamation mark flashing between the device and what appears to be a 'satellite'.


I am able to connect my Samsung Galaxy to other Wireless networks - ShawOpen, Starbucks etc.  So I know the phone will connect to the web.


My cellular provider is Rogers.


Who is the owner of this problem.


Which provider should I change or should I change them both?