Occasionally I lose my wi-fi connection on my computers and it requires me to actually put the password in again in order to connect. Why? My operating system is Windows 8 on both computers
Got the new router and so far everything is working great. The Shaw store was such a happy place to be I could have stayed there. As it was we got another service added to what we have. The people there couldn't have been nicer. Thank you Shaw workers one and all.
Have you got our wireless modem or your own router? If this continues to happen on both machines and you have our modem with the wireless router on it enabled, then I would recommend that you run through the steps we have in this document here. This should cover everything related to the modem.
If you have your own router, you could try updating the password or using it's factory reset option as well.
Hopefully this helps resolve the problem.
I have the Shaw wireless modem. I'll restore the wireless modem as directed but since it may take awhile to see if that is the fix needed I'll sign off as this being the correct answer. Thank you.
Please let us know if this does work for you.
Still having the same problems.
What is the model # of the Shaw wireless modem that you have?
Did both your computers come with Windows 8 built-in or were they upgraded to Windows 8?
The fact that it's asking you to re-enter the WiFi passwords, seems to indicate an issue with the signal quality when it drops the wireless signal, although it should remember the password if you have checked that option.
What wireless channel is your modem currently set to? (How to Change the Wireless Channel on Your Shaw Wireless Modem)
Were you able to resolve this with Ali's suggestions?
Model #DPC3825 Both computers came with Windows 8. They are different models purchased three months apart. The channel it was set for was Auto on #11 so I set it to channel 2. Same problem but will try more channels as this week goes on or as each time the problem happens.
I am having to reply on this post as it seems I am not allowed to reply to the last post. This is what I keep getting. 'We could not complete your request. Please check the form for details.'
I am up to channel 5 and getting frustrated.
Well I ran out of channels that would run without interference. So back on Auto again.
It could be that the 2.4GHz range around you is saturated, which could account for these disconnections (there may be too many people using all available channels). You could try a spectrum analyzer such as inSSIDer. It looks like there's even an app for it.
See if you can find out if that's the case.
I thank everyone for their posts but the problem is still occurring even while trying to answer this morning. Last night was quite bad. I tried the spectrum analyzer but it didn't indicate any problems. So it looks like I will take the router back to Shaw and get one that works all the time.
Sorry that this is still a problem for you napa. If you did want to try a third-party router, there's no need to return the wireless modem. We can bridge it so that it acts only as a modem, which would allow you to use your own router.
Alternatively, we can look at booking you a service call to have a tech come and take a look at the situation.
Let us know what you'd like to do.
What I would like to do is drop by and pick up a new router and put it in myself. I don't see any need for Shaw to go to the expense of sending someone to my place when I have done everything he/she would do plus a few more things as well. Every time I see my Shaw bill go up I think, why? Well this may well be one of the things that could help keep the bills down, don't send a tech guy when the answer to the problem has been boiled down to a replacement. I work shift work and don't really want to wait another two weeks to get around this disconnect problem which would probably be when I and Shaw could set up a time to get this done. I drive right by your place here in Victoria on Monday and could stop and pick it up returning the one I have. I don't want to bridge as you suggested or I would have done it long ago though it is a work around. I like the combo router/modem idea as it is one less cord and piece of equipment.
Stopping by our retail office to swap the modem is certainly an option if that's what you would like to do. I'd like to check your account details and note it accordingly, please check your Community Inbox for a message from me.
Wi-Fi on this modem seems to be a common problem for many. My router does not like to let some devices connect - or will disconnect and password not work again (some devices stay connected without issue). I have a laptop I just brought home to work on - connected at users house, cannot connect to my wifi (shaw router/modem) - connected immediately to a hotspot off my phone.
Is there any expected updates, new models, firmware coming for this modem ? Should I arrange for a hardware replacement ? Similar to above - I will swap it out myself. Waiting for chat... but been 20 minutes so far.
Hey there dabell
While replacing the modem is a valid troubleshooting step, it is just that. The modems all function the same and it's rare that one is actually faulty, so we don't want to set the expectation that getting a new one (of the same model) will necessarily improve things.
In a case where all other troubleshooting has been exhausted, we don't mind fulfilling equipment swaps if that's what one desires to do, but it's important to troubleshoot fully first. Bridging the modem and trying a third party router is always a better route if you feel that the modem/router combo isn't cutting it.
As mentioned above, definitely give this a try please: How to Change the Wireless Channel on Your Shaw Wireless Modem. I would also suggest looking into updating the drivers for your wireless network cards on any computers that are having trouble maintaining connectivity.
As for firmware updates and such, we don't have anything to announce at the moment, but as always we will share information when it is available. I can say that we're in the testing phase of a new modem/router combo right now and it looks promising.
Fixed now - changing to b/g instead of b/g/n allowed the laptop to connect.
Good news that some updated hardware being tested . (even better would be to hear that gateway internal being tested... but that's another thread).
Wow what a night. At least six times trying to post my last message which I finally gave up on, went for a late dinner, came back to try again only to see that one went through. Some error message about a count. Anyway, thank you Colin but in order to get into the community inbox I need my account number of which I don't have having shredded my last bill. I will try and reply to the email I got from you.
Hi again napa
There's no need for an account number while accessing your Community Inbox. Just click the Inbox button around the top-right of this page. You should find my message in there.
Can not see any inbox in the right corner and when I tried a reply iy ended up being posted here so I quickly deleted it. By the way this site does not work with internet explorer 11.
Hmm.. what if you click here?
I try to send you a message and am told I can not send a message to someone I am not connected to.
Morning napa. When you click on the link that shaw-colin listed, it will take you to your Community Inbox. Alternatively, you can type this into the address bar of your browser: community.shaw.ca/communications
Once there, you will see a list of message on the left-hand side and at the top of that list the word "Filter". If you click on filter, you can then select "Direct Messages" to see only those. That should make finding his message easier for you.
I have sent Colin the info he requested again so I hope this time it works.
I also want to point out that though I did things to my computers as well in trying to fix the problem, this problem raised it's ugly head on three different computers and two had different operating systems from the two with Windows 8 and 8.1
so this in my mind points to problems with the router. I was away for a couple of days so will be exchanging it on Wednesday and hope to put all the problems behind me.
I did get your direct message this time and will be replying back to you shortly.
I got your reply Colin but had answered it about 6:15 pm today. Did it come through with my info?
That's great napa, glad to hear it all worked out!
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