Had Shaw Gateway for about 3 weeks now , its great . Last week or so one my portals makes a vibration sound when fast forwarding or rewinding, any ideas before I phone Shaw?
I haven't heard of aportal making a vibration sound when forwarding or rewinding. This is especially odd as the hard drive is in the Gateway, not the portal itself.
What is your portal resting on? If you adjust its position, does the vibration continue?
The first week and a half it was totally silent , and the other portal I have is quiet...........
I'm going to share this discussion with our Gateway Guru, mark_vse. Maybe this is a sign of component failure, or maybe it's just an anomaly, but he may have seen this.
Is mark_vse still on vacation or is he back now?
Nope, I totally missed that he was on holidays, thanks gamerguy.
Is this particularly distracting fwed or have you noticed any issues at all? We can take a look from here and book out a service call if necessary.
Let me know
Were you able to get the sorted out yet?
No , it doesn't happen all the time , but sound does actually come from TV speakers when rewinding and fast forwarding . The box itself makes no noise , it also makes a noise when its on pause . I disconnected the HDMI, cable sound went away . This is not huge issue with me but , it should be silent just like my portal in the master bedroom , I've only, had the it for three weeks , first week was fine . I will call Shaw this week for a Replacement portal. Thanks for your info...
Replacement Portal, or grounding/interference issue with the cable service in general?
Maybe makes the sound all the time, but not heard because there is other sound? You said when fast-forwarding and rewinding, what about paused?
Yes, on paused too.
Ok, yes, I am familiar with that hum/buzz... Check where the cable first comes into your home, make sure it is grounded there, as a place to start.
New Portal may help, but if it is what I think it is, I have doubts.
Now we are getting somewhere. There seems to be a ground loop somewhere in your setup. These can be difficult to resolve at times, but there are a few basics that can help locate the source of the loop.
Firstly, as mentioned by Kevinds (you're getting to them faster than me consistantly) check the cabling in the common entry point for the Shaw coax. There are two things that can be occuring here.
1) There is no ground on the cable line outer shield, and it is picking up the hum.
2) There is a ground, and it is completing a local ground loop.
If the coax is not grounded, then the test will be to add a ground to the coax at either a ground block if you have one, or to a splitter that has the grounding post on it. (all our approved splitters do) Check the system again and see if it is still occuring. The cable system is grounded outside, but there can be a difference in the ground at your home, and the one the cable system is grounding at. Without the ground on the coax at your home, there is the possibility of a ground differncial causing the trouble.
If the coax is grounded, then there could be a ground loop within the home. This can be for many reasons from switched nuetral and ground at the 110v plug (call and electrician) to power leaking through equipment to the coax line. A solution that can be used here is a coax ground isolator. This is not a part every tech carries, so be sure to mention the part name to the call rep. The tech will have a small plug tester as well to verify the plug, but will not be able to apply any changes if that ends up being the problem. Also be aware if there are any extension cords being used in the home that are missing a ground pin, or being used in a way that the ground pin is ommited. Not only a safety issue, but on that can cause the same type of challenge with audio equipment or TV's that require the ground pin.
I hope this helps.
Message was edited by: jackal
Adding more detail.
They have no moving parts, so a noise, my first suspision would be a failing power supply inside, but it would be doing it all the time.
Kevinds is correct. There are no moving parts in the Portals and can't actually be vibrating. I'd suggest setting the portal to FFWD, and actually pull it away from any other equipment you have around it to isolate the sound.
If it is certain that it is the Portal making the sound, I know of three teams that would want to look at that Portal after swapping it out from you Fwed.
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