Hi there im hoping u can help me.... i just got my shaw hooked up about 3 hrs ago, he came here and set it all up and it worked fine..for a hour......now i have no lights ,no dial tone and i tryd to reset it .but soon as i held down the reset button (for 20-30 seconds) nothing happends? no lights flash ..nothing...?? my cord are exactly how he left them ,i didnt touch nothing ....why is this happening ???????? someone please help me!