I'm trying to move the cable connection from one side of the room to another, meaning a different wire connection than initially set up with but the Gateway cable box is not registering that it's connected to cable. Why?
The MoCA network (Gateway and Portals) are seperated from outlets not needing it, to keep the MoCA signal from interfering with other devices.
Unless you know/understand, and have access to the cable wiring/splitters in your home, you will need a tech booked to change it.
Oh, be careful when you are moving the Gateway equipment.
The Gateway uses special filters and a special network within the home. It's likely that the outlet you are moving the unit to doesn't have the special filters the technician installed and therefore won't work properly. You might notice a small extra filter on one of the outlets or cables near where the Gateway or Portal was originally located. Without knowing exactly how your internal network was setup, I'd probably best recommend us have a technician come out if the Gateway has to absolutely be moved.
this is one of the main reasons i'm not considering Gateway for my house. Shaw has to make the simplest things difficult. There are other reasons, but this is a big one.
Fair enough mpa, if you intend to move your Gateway and/or Portals around to different outlets frequently then it's probably not the best option. The MoCA filters are inherent to the design though since they allow the Gateway and Portals to communicate without installing any additional wiring.
@ colleen-is, if you still want to move your Gateway/Portal(s) to another location, please let us know and we can book out a tech to take care of this for you.
Retrieving data ...