I am having a very annoying issue with my Pace Pvr that has a WD expander connected , every recorded show that I play back skips and it really sucks! It only happens during playback of a recorded show not live TV. What are my options?
Annoying issue, for sure. What I would recommend is that you power off the Pace, then remove the power from the Pace as well as the expander. Remove the eSATA cable from both then reconnect it. Reconnect the power to the expander, wait 30 seconds, then reconnect the power to the Pace.
Let us know if you're still seeing the same behaviour after trying this.
Matt, I have tried what you suggested and no difference.
Sounds like a failing hard drive?
Pace unit, start with a scan-disk
Is your Pace a Summit, in which it isn't a PVR without the external drive? If it is one of the other models, does this continue if you take the external hard drive off?
It is pace DC758D i believe, with a hd extender, i am sure if i took the drive off it would not be a pvr i think.
Ok, yes, if you do have a DC758D that is the Summit
Try a hard drive scan then,
Press Ok/Select when looking at the black screen
You should see Diagnostics Dashboard, press the Left arrow to get to the Diagnotic list
Press Replay List List List Live - all these buttons are side-by-side on the Atlas remote
Should take you to Hard Disk diagnostics
Should have a list of options, Format, Scan Disk, Defrag
Start with scandisk
Will doing this make me loose my saved data, it showed a warning that it may. I don't want to loose all the data/ saved shows
Scandisk could in very rare cases..., but if the drive is failing, you will lose everything anyways.
Scan disk just checks the disk for issues, so it shouldn't cause data loss, but there is a chance it could.
Were you able to resolve this issue yet with either Matts or Kevinds's recommendations?
It still skips, I have not done the scandisk yet , what are your recommendations?
Have we ever preformed a reset from here? Have you tried simply reconnecting the expander to the Pace unit? https://community.shaw.ca/docs/DOC-1049#solution1. These are unlikely to fix but worth a shot before doing the scandisk.
You could try the scandisk option as Kevin suggested to see if this finds any bad sectors. If this fails to solve the problem odb, just let us know here and we'll want to book out a service call to have a tech take a look.
Scandisk wouldn't solve the problem, but it may identify one
Retrieving data ...