Screen says lost satellite signal, re-aquisition in process. Is there anything I can do to fix this?
Check the Installation Menu, what does the signal strength show?
Were you able to resolve this issue? The community is primarily used by Shaw Cable customers but sarah_sd our Shaw Direct moderator should be able to help with this.
My name is Mike with the Shaw Direct eCare team. Are you getting the same message on all of your channels? Were you possible affected by any weather issues this weekend? Is the problem happening to more than 1 receiver? I know some areas received quite a bit of now so simply brushing off the snow may fix your issue. If there isn't any snow and you are still having problems, we may need to send you out a service call for a dish alignment. If you can reply to the questions above, we may be able to find you a quick resolution.
Mike 4219 - eCare
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