AnsweredAssumed Answered

PVR recording programs randomly

Question asked by jcampbell.miller on Oct 28, 2013
Latest reply on Oct 29, 2013 by sarah_sd

Our PVR (Motorola DSR630) seems to be having problems recording programs consistently, especially from Global and City TV.  We get both of those stations, but for some reason, when we try to record programs from them, especially from City TV, they often do not record (even though they show up as recorded on our list of programs - when we try to play them, though, it plays a couple of minutes and then stops, and the bar is mostly red).


Strangely, when we tried to record the programs on an alternate station (CBS) we had the same results. 


We recently downgraded our programming and the problems really seem to have started from them.  We reset our PVR, we called Shaw and they a reset too.  We have tried deleting all of the programs from our recording list, resetting the PVR, and then resetting them to record, but we are still having problems.


We have had some problems with this PVR in the past being glitchy (sometimes the recorded programs have instances where they get really pixelated) but this is the first time we've had problems with it recording.


Any ideas as to what may be wrong and how to fix it?