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Shaw remote control question

Question asked by carlak on Oct 29, 2013
Latest reply on Nov 7, 2013 by janet4479

Is it possible to get a new Shaw remote control?  I am asking this because we are having problems with the one we have in that when we press the TV and CBL buttons nothing happens until you hold them down for a very, very long time.  When I want to see the programs that have been recorded on the PVR and I press "CBL" in order to be able to access the "List" most of the time I have to turn the TV and VCR on & off several times (by hand) to get this List.  We have replaced the batteries so we know this is not the issue.  We have the identical remote for our TV downstairs & it works just fine.  Please help!

Thank you so much!