Our guide works on our TV and we can select channels but all we see is a black screen without sound. We have tried removing the coax cable and power cycling the box but this does not seem to help. Is there something else to try? Thanks.
What cable box do you have and what are you using to connect it to your TV? Are any channels at all working?
HD box dcx3200-m p3 box. it is connected via hdmi cable. None of the channels are working. We can see the guide and if we pick a channel the menu at bottom of the screen showing the program show but no actual picture and no volume.
Well that's no good. I'll send you a direct message; it sounds like there might be a kink in the activation somewhere.
I am having the same problem. Were you able to solve this issue?
I Have the same issue, I left my number for callback about 3 hours ago and still no call.
Hi dfeser and murph22,
Seeing a number of these reports now, but we were able to get the issue resolved above. Have you both tried the standard powercycle to this point? It has worked with a few customers. Let me know and we can go from there.
Yes, tried power cycle a few times.
Okay. I'll send you both a direct message and I can try some troubleshooting from here.
Having the same problem here. Were you able to get the issue resolved? Waiting over 6 hours for a call back from shaw.
Morning curwie, sorry to hear that your waited some time for a call back; we we're fairly busy last night.
Is this still a problem (you see the guide and interface but no picture)? If so and you've done some troubleshooting already such as removing the power/re-seating the coaxial cable at the wall and at the box, let me know and I'll take a look on our end. We should be able to get this fixed promptly.
I have rebooted both boxes and it hasn't done anything.
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