I just got the cisco modem from shaw yesterday and am having the same problem, however the link for firmware update says unauthorized...
wouldn't work, I went to best buy and bought a DLINK range extender for 40 dollars and worked right outta the box no problems.. thanks!
That link was for information about the firmware update, not to perform it. Traditionally any update is performed automatically by the modem when it connects. In some rare cases a power cycle (unplug for 30-60 seconds) or factory reset (hold the pinhole reset button for 15-30 seconds) may be necessary to force the update.
All that being said, what equipment are you working with and what exactly are you experiencing?
Just an FYI, I've branched this to a new thread for you, since this thread is outdated.
As chris.s asked, can you let us know which extender you've got? You can certainly try a pinhole reset to reset the Cisco to factory defaults. The steps for that are here (Step 3). Let us know if you're still having any trouble if you give this a try.
i have the netgear wn3000RP
I am fine getting to the last step, but when it asks me to connect another device to the network, it fails and says the network is no longer avail. it worked fine with my old smc modem from shaw, so I assume it is a setting with the new cisco?
I have tried the wps button and enabling wps in the router settings however it fails to connect also.
Yeah, I would not use WPS..
Here is the manual,
Start on Page 8, and manually setup the WiFi network.
Also make sure you are in good signal range of your Cisco wireless network when doing this.
Lastly, you may want to as the last step remove the _EXT from the WiFi name of the extender, this will allow your devices to roam to whichever is providing them a better signal at the time,
Rather than one or the other
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