I have an iPhone with the latest iOS and app updates. Sometime in the past few weeks, creating a new recording has stopped working. I can view the guide and my recordings but I can’t create new ones. I have restarted my gateway. Anyone else have this problem?
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Hey mikeer,
I haven't heard of any reports of the Gateway app not working. I've tested this on my end on an Android device and don't see any issues. What error message do you receive when you try to create a new recording? Also, have you tried deleting the app and re-installing it to see if the problem persists? Let me know so I can help.
Cheers,
Tony | Community Mod.
Hey mikeer,
I haven't heard of any reports of the Gateway app not working. I've tested this on my end on an Android device and don't see any issues. What error message do you receive when you try to create a new recording? Also, have you tried deleting the app and re-installing it to see if the problem persists? Let me know so I can help.
Cheers,
Tony | Community Mod.
Originally, it would just time out with no error. I removed & re-added it and now it seems to work. Thanks!
Hi, so i was able to delete recordings and add new ones but I couldn’t add new series recordings. Instead of creating a new one, it would try to edit the options for an existing series (oddly it was always ‘the deuce’). I deleted the app and installed it again and now it works but it’s odd that I’m having these issues.
My app doesn’t show any channel lineup. The guide is empty and states: “ There are no channels that match your selection.” But I have no filters on so it should show all channels.
Looking up solutions as I am experiencing issues with the Shaw gateway ap and your suggestion was reasonable. So I deleted and then reinstalled the app. Before it at least showed me the guide. Now guide and recorded shows are completely blank. Did I miss a step somewhere?
@seamic Try logging out of the app (in the Settings menu, choose 'Account' then 'Log Out') then close the app and re-launch and log back in. If the guide information still fails to load, try uninstalling and reinstalling the app from the app store. If the above steps do not resolve the problem, get in touch with our technical support team for further assistance!
@bobmar888 That's definitely a bit strange. Try logging out of your account (in Settings, under Account) and logging back in and see if that data will reload. If you are still having trouble, reach out to our technical support team here.