AnsweredAssumed Answered

How do I fix the "Could not create download" error?

Question asked by regjohn1 on Jun 23, 2019
Latest reply on Jul 2, 2019 by shaw-don

I am located in Calgary with BlueSky TV.

According to this, I should be able to download my pvr recordings on the Shaw Free Range TV app.

On the Shaw Free Range TV app (Version:, whenever I try to download an episode, first I get a message that says "Preparing Download: Please wait while we prepare to download your video: Acquiring Offline Licence"


Then, I get an error that says

"Could Not Create Download: Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program."

I tried again in a few minutes. It still didn't work

I selected another program. It still didn't work.