The following steps will help you to connect and setup your Shaw WiFi modem with a third party networking device like a router (this configuration is called "Bridged Mode"). If you would prefer to use your modem's integrated wireless router, please click here for specific instructions: Connecting and Activating your Internet modem
This article provides insight into:
Did You Know
Setting your modem to Bridge Mode will cause your modem to stop acting as a Wireless Modem and router, and instead it will act simply as a pass through modem.
Learn More: Converting your wireless modem to Bridge Mode
Modem and WiFi router placement
Before proceeding to the below setup steps, take a moment to consider the best modem and router placement within your home as ideal placement will help to create an optimal setting for the coverage of your WiFi network.
- Central location in your home
- Visible and elevated off the ground
- Avoid placing in a cabinet or hiding behind another object
- Avoid basement and underground locations
- Place away from appliances, electrical equipment and metal or stainless steel objects
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How to self-install your modem with a 3rd party router
What's in the box?
Here is a look at the equipment that you will receive.
Connecting the Modem
Connections on your modem may not be in the order shown below, but please follow the suggested sequence.
- Update modem to Bridge Mode: Converting your modem to Bridge Mode for use with a third party networking device like a router requires a system update by a Shaw agent, please Chat online or visit Contact us so that we can provide you with assistance. (See What Is Bridge Mode? for more information about this configuration.)
- Connect the coax cable (TV cable): From a wall outlet to the Cable In connection on your modem, marked as A in the diagram to the left. Make sure the connection is secure (hand tightened)
- Connect the power cord: Connect the modem to a wall outlet using the included power cable (see B in the diagram to the left). It may take up to 20 minutes for your modem to register. You'll know that it's registered once the Online light stops flashing.
- Connect To Your Router (or similar device): Connect the included Ethernet cable from one of the available ports on the back of the modem to the Internet port on your 3rd party router (see C in the diagram to the left). With your modem online and connected to your router, you can now follow the specific setup and connection process for your 3rd party device. For additional information, please refer to the instructions included with your router (or other 3rd party device) or visit the device manufacturer's website.
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What is Bridge Mode?
If you prefer to use a third party router in addition to your Shaw modem, you may experience complications with your Internet service, as described below. Bridge Mode is the solution to such issues.
What is NAT?
NAT, or Network Address Translation, is what allows you to connect multiple computers or devices to the Internet through a single public IP address.
An IP address allows the network to route data to your computer or other device. A public IP address is an IP address that the Internet can see in order to send data to you.
In a typical Shaw home network, you are provided with a single public IP address by Shaw. This address is assigned to your wireless modem itself, since your modem also acts as a router in order to allow wireless connections. Your modem then assigns its own IP addresses to the computers and devices which are connected to it. In this way your connection allows multiple computers and devices to share a single IP address. NAT is the process by which your modem manages the connectivity between the public Internet and your private network.
What is Double NAT?
We've established that your Shaw modem acts as a router, assigning its own IP addresses to the computers and devices which are connected to it, and routing Internet traffic to those IP addresses through a process called Network Address Translation. However, if you connect a third party router to your modem, the modem will assign an IP address to that router, but that router will also assign its own IP addresses to the computers and devices which connect to it, performing its own network address translation. This is called Double NAT, and it means that a lot of Internet traffic will not be able to reach the computers and devices on your network because your modem will not be able to route it properly. Your data will arrive at the modem, but may then be discarded because it is addressed to an IP address that the modem does not recognize, since it was assigned by the router.
What this means is that if you have a third party router connected to your Shaw wireless modem, it is very likely to cause a problem with your Internet connection.
If you would prefer to use your own router, rather than using the Shaw modem as a router, you can resolve the problem of Double NAT by putting your modem into Bridge Mode.
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