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How to increase sound level of DCX3200-M

Question asked by iris.hou on Oct 24, 2018
Latest reply on Nov 9, 2018 by kevinds

I got the DCX3200-M recently. My TV and this box is connected by HDMI. My problem is that currently the sound level of my DCX3200-M is far weaker then my TV. According to DCX3200-M manual, its sound volume should be adjustable. However, I tried two Shaw remote controls, they only adjust the sound level of my TV. Is there any other way to adjust the box's sound level?
I frequently watch YouTube through my 4K smart TV. When I switch between cable and TV, I must adjust the volume and other family members might be bothered. Therefore, I strongly hope that the box's sound level can be increased.